Delivery times

The delivery times of the ordered goods vary depending on the availability of the same and the method of delivery.

Using express courier transport, the Customer will receive the product ordered in a time ranging from 2 to 15 working days from the moment of shipment based on the availability of the verifiable goods on the relevant product sheet at the time of adding the item to the cart.

This time range is to be considered indicative, as due to force majeure not attributable to us the delivery may be delayed.

Outlet del Pannello assumes no responsibility for the disruptions attributable to force majeure (such as production delays of the parent/supplier companies) or delays caused by couriers, which prevent, in whole or in part, from carrying out the shipment within the times indicated in this contract.

DELIVERY OF GOODS READY FOR DELIVERY

The goods ready for delivery, is normally delivered within five working hours on Italian territory (excluded islands) from the moment of confirmation of preparation of the order sent by email. Outlet del Pannello reserves a maximum time of three working days to cut the goods to size, pack it and ship it, unless the courier fails to perform the pick-up within the agreed times due to force majeure (e.g. strike, reduced personnel for health emergency, etc.)

The goods to order, is normally delivered within 15 working days on the Italian territory (excluded islands) from the moment of the order confirmation sent by email. Outlet del Pannello reserves a maximum time of three working days to cut the goods to size, pack it and ship it, unless the courier fails to perform the pick-up within the agreed times due to force majeure (e.g. strike, reduced personnel for health emergency, etc.)

Traceability of delivery

Some couriers we use issue a unique code of delivery that we will have by e-mail at the time of shipment of the goods; with this code it will be possible to trace the goods directly on the website of the courier himself.

If, on the other hand, the unique code is not available, the invoice number and the details of the courier will be indicated in the e-mail so that you can contact the courier by phone.

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