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COLLECTION OF GOODS
In the event of non-collection within 5 working days of the material in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to our warehouses.
Any problems concerning the products received must be reported within 7 days of delivery (the date indicated in the courier's DDT will prevail).
The delivery times of the ordered goods vary depending on the availability of the product (see info on availability) and the delivery method chosen during the compilation of the order.
Outlet del Pannello undertakes within 24/48H to prepare the goods, guaranteeing the cutting to size, packaging, booking of the collection and the generation of all necessary documentation to the courier to proceed with the delivery (waybill, DDT, multi-neck labels, customs cards for foreign shipment etc.).
All items ordered online, and available for immediate delivery, are processed with the national express courier BRT, and usually the delivery times of the same are between 2 (two) and 5 (five) working days for home delivery (islands included).
Outlet del Pannello assumes no responsibility for disruptions attributable to force majeure (such as delays from production of the parent companies / suppliers for goods to order) or delays caused by couriers, which prevent, in whole or in part, to execute the shipment in the times indicated in this contract (eg black friday, category strike etc).
TRACEABILITY OF DELIVERY
Some couriers used by us issue a unique delivery code that we will have by e-mail at the time of shipment of the goods; with this code it will be possible to trace the goods directly on the courier's website.
If, on the other hand, the unique code is not available, the invoice number and the courier details will be indicated in the e_mail so that you can contact the courier by phone.
CALCULATION OF DELIVERY COSTS
Delivery costs calculated on the total of the goods
Delivery costs are calculated depending on the total weight (or volumetric weight) of all the items in the cart and vary depending on the type and province of destination.
For this reason, registration on our site is required to calculate precise and punctual transport costs.
Weight is one of the main factors that determine the final cost of shipping. But also the volume occupied is important because the shipping rates are calculated based on the actual total weight or the total volumetric weight of all the packages that are part of a shipment. The volumetric weight is obtained by multiplying the volume of the package (obtainable in turn by multiplying width x length x height) with the weight-to-volume ratio.
The promotional products marked with the words "Free Transport" are considered weightless and therefore do not contribute to the calculation of transport costs.
DELIVERY OF PACKAGES AND ORDERS OUTSIDE THE STANDARD WEIGHT RANGE
To ensure the best possible service, and with the best compromise quality price for the end customer, all orders over 100 KG will be divided into several packages.
Each glue will then be calculated as a multiple of 100 KG, so that the courier can deliver the material to the roadside and in the shortest possible time without extra costs for the end user.
It could therefore happen, for orders containing heavy materials (eg compact polycarbonate or insulated panels), that the goods are not delivered all in a single shipment but rather in multiple shipments and that always refer to the same order as reported in the confirmation receipt of the same sent by e-mail.
Each delivery is to be considered on the roadside, that is, with unloading of the packages in front of the address indicated during the order confirmation. The courier will therefore not unload the goods, or move them within the private property and / or the customer's premises. The latter will then have to independently provide for the handling of the goods within his private property.
If the customer needs support in the unloading or handling of the goods, he must request a personalized shipping quote when ordering; or where displayed, select as shipping method "delivery to the plan" which will provide an extra fee variable depending on the type of courier, the weight and the quantity of goods purchased.
For more information, the customer can contact our customer service in advance for more information and related costs.