Click on the point of your interest to expand the bullett point and read the complete information referred to it.DELIVERY TIME
The delivery times of the ordered goods vary depending on the availability of the same and the method of delivery.
Using express courier transport, the Customer will receive the ordered product in a time ranging from 2 to 5 working days (including islands) from the time of shipment based on the availability of the goods verifiable on the relevant product sheet at the time of adding the item to the cart.
This time range is to be considered indicative, as for reasons of force majeure not attributable to us the delivery may be delayed.
Outlet del Pannello assumes no responsibility for disruptions attributable to force majeure or delays caused by couriers, which prevent, in whole or in part, to execute the shipment within the times indicated in this contract.GOODS READY FOR DELIVERY
The goods ready for delivery, are normally delivered between two and five working days on Italian territory (including islands) from the moment of confirmation of shipment of the order sent by email. Outlet del Pannello reserves a maximum time ranging from one to three working days to cut the goods to size, pack them and send them, except for unforeseen circumstances of the courier if the latter fails to perform the collection within the agreed times for reasons of force majeure (eg strike, reduced staff for health emergency etc etc.)
The goods on order, are normally delivered within 15 working days on the Italian territory (islands included) from the moment of the shipping confirmation sent by email. Outlet del Pannello reserves a maximum time of three working days to cut the goods to size, pack and ship them, except for unforeseen circumstances of the courier if the latter fails to perform the collection within the agreed times for reasons of force majeure (eg strike, reduced staff for health emergency etc etc.)TRACEABILITY OF DELIVERY
Some couriers used by us issue a unique delivery code that we will have by e-mail at the time of shipment of the goods; with this code it will be possible to trace the goods directly on the courier's website as well as from its own reserved area here on the https://www.outletpannelli.it/gb/ website.
Even from within the email received automatically by our system, it will be possible to click on the unique code to proceed with the online tracking of the shipment also via smartphone.
If, on the other hand, the unique code is not available, the invoice number and the details of the courier will be indicated in the e-mail so that you can contact the courier itself by phone (eg for cases where the goods travel with dedicated transport on a tractor for large volumes).
N.B.: All goods within 300cm in length, and ready for delivery on the site will be entrusted to the national express courier BRT (DPD if the goods must be delivered abroad) and therefore the shipment will always be traceable in real time by the customer.